Complaints on defective street lights : New app launched by Reliance

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The Geographical Information System (GIS)-based technical innovationStreetlightComp.Reg’ is available on its mobile app to enable Mumbaikars alert Reliance Energy about street light-related issues within the company’s supply jurisdiction.

consumer can simply pin his/her location in the GPS-based feature on the app and select the type of complaint like ‘lamp not working’ or ‘low illumination’ that they would like to make.

Reliance Energy teams to inspect about 100,000 street lights in its licensed area and repair any defects in suburban Mumbai, the new feature for complaints would help bring down the response time due to accurate location provided by the GIS and help Reliance Energy keep Mumbai’s streets safer for public, particularly for children, women, and senior citizens.

The complaints would be automatically forwarded to the field team concerned for prompt resolution on real-time basis.Automated workforce management comprising customer relationship management and GIS enables field team to resolve the complaints and update the status, which can be witnessed by the customer(s) on the mobile app.